Requested information for
SR #{ticketno:[8200766680]}
Service Request: {ticketno:[8200799002]}
--------------- Introduction ---------------
Below is a video showing a Ryzen 7 1700X PC with Debian
GNU/Linux running the ryzen-test program from https://github.com/Oxalin/ryzen-test/
-- complete with video feed showing the CPU and case cooling
at work. Ryzen-test is a very mild stress test consisting of
compiling GCC, which any CPU should be able to do with no problems.
Certain early Ryzen chips seem to fail at this test every time.
The presentation running at top left helps relieve some of the
boredom with some system config information and problem description;
otherwise it's mostly just the temperature very slowly climbing
into working range. Spoiler: The video gets more interesting
around 12m:36s, which is about when the test fails. Any good
CPU should pass this test without any segmentation faults. I
made this video to help AMD understand my issues as part of the
process of getting an RMA on this CPU. Other information within
this post was also listed to help in that regard. Things with
personally identifying information, such as the original invoices,
were sent separately; this is just the good stuff for both AMD's
private and everyone's public consumption.
--------------- --------------- ---------------
Motherboard: Micro-Star International MSI B350 TOMAHAWK (MS-7A34) (per BIOS screenshots)
Motherboard BIOS Version: E7A34AMS.120 03/16/2017 (per BIOS screenshots)
Make and Model of RAM:
- DIMM Bank A: 2x GeIL CL15-15-15 D4-2133 (per BIOS screenshots),
GeIL EVO POTENZA Desktop Memory Model GPR416GB2133C15DC (per
Newegg Invoice)
- DIMM Bank B: 2x Team Group TEAMGROUP-UD4-2400 (per BIOS
screenshots), Team Elite Plus Desktop Memory Model TPRD44G2400HC1601
(per Newegg Invoice)
- GeIL RAM Info: https://www.newegg.com/Product/Product.aspx?Item=N82E16820144924
- Team Group RAM Info: https://www.newegg.com/Product/Product.aspx?Item=N82E16820313741
- Total RAM GeIL 8 + GeIL 8 + Team Group 4 + Team Group
4 = 24GB
- DDR Speed: 2133MHz (per BIOS screenshots)
Make and Model of Power Supply Unit (per Newegg Invoice):
- Make: APEVIA
- Model: ATX-JP1000W 1000W ATX12V SLI CrossFire 80 PLUS
BRONZE Certified Power Supply
- Further information: https://www.newegg.com/Product/Product.aspx?Item=N82E16817148060
Voltages (per BIOS screenshots):
- CPU Core: 1.208 [Auto]
- CPU NB: 0.904 [Auto]
- DRAM: 1.200 [Auto]
- System 3.3v/5v/12v: 3.360/5.160/12.288
Cooling strategy:
- CPU Cooling: Air
- Cooler Model: DEEPCOOL ICE BLADE 200M
- Cooler Rating: "For 130W CPUs" per mfr.
- Cooler Features: Dual 8mm direct-contact heatpipes, Dual
92mm Fan Push/Pull.
- Heat Sink Grease: Arctic Silver (Not the Deepcool OEM
grease)
- Cooler Info: https://www.newegg.com/Product/Product.aspx?Item=N82E16835856001
Temperatures:
- Ambient (room) temp about 23 degrees C.
- No appreciable load, around 30 - 35 degrees C according
to k10temp
- Under load, peak at around 52 degrees C per k10temp
- Temperature at failure point, 51.9 degrees C according
to k10temp
Information video:
- Window: Impress presentation (Good Info)
- Window: https://github.com/Oxalin/ryzen-test (very mild
stress test)
- Window: watch -n .3 sensors \|tail -9\|cut -d "\(" -f
1 (monitor AMD-related temperatures)
- Window: Camera monitoring inside of PC (showing cooling
live as it happens)
- Window: tail -f /var/log/kern.log |grep segfault (watch
for specific problems)
- Window: top (see top CPU processes)
- At failure time (12m:37s), evidence appears in ryzen-test
and tail kern.log windows.
- Temperature at failure observed to be 51.9 degrees C.
- Video online: https://www.youtube.com/watch?v=Pc10dtRaXso.
- Video download: The_AMD_Ryzen_Linux_Bug_-_What_it_looks_like.mkv
[140MB]*
Test system:
- Debian GNU/Linux "10" Buster/sid
- MSI Radeon RX 460 using "amdgpu" kernel driver
- Kernel uname -a: Linux quiz 4.15.2-amd64-1 #1 SMP Sat
Feb 10 20:41:29 EST 2018 x86_64 GNU/Linux (from Kernel.org; compiled
on this system)
Bios Screenshots:
BIOS
Screen Shot: OC Page with motherboard model, BIOS version and
date and voltages*
BIOS
Screen Shot: Settings Page showing configuration information*
BIOS
Screen Shot: RAM Info for DIMM A1*
BIOS
Screen Shot: RAM Info for DIMM A2*
BIOS
Screen Shot: RAM Info for DIMM B1*
BIOS
Screen Shot: RAM Info for DIMM B2*
* Ed. Note: Unfortunately, the video download and the bios screenshots have been lost to bitrot. The online video is still available, fortunately.